– You must create Loyal Customers
It all started with IBM…
I learned how to take care of customers and solve their problems while working for IBM back in the 70s. Since then, I spent most of my career running my own businesses…helping Fortune 500 customers, a host of mid-sized organizations, and several startups. What I’ve learned, is that building customer loyalty requires more than providing quality products and services. The entire organization must really listen to customers and respond to their needs.
My passion: Creating Loyal Customers, not just Satisifed Customers…
Everywhere I go, I pay attention to how customers are treated. With every business person I meet, I try to understand how they and their entire staff view their customers and interact with them. Customer Loyalty depends upon a great Customer Experience, however, a good Customer Experience depends on establishing a good Employee Experience. I firmly believe that my commitment to both our customers and my team over the years explains why my company, SOFTRITE Technology, had customers doing repeat business with us for over 10, 20, and in one case 30 years.
The work of my company and much of my own, focused on the design, development, marketing, sales, and support of business systems and technology. I started SOFTRITE Technology in 1984 and provided technical services to our clients for nearly 40 years.
Time to cut back a bit…
In 2014 I decided to semi-retire. Since that time, I’ve been using what I’ve learned over the years to help other small businesses and startups. I focus on what it takes to produce sales and develop loyal customers. Before moving to Tennessee, I taught classes and mentored clients for SCORE, and also the Tech Startup Community in Orlando. Today, I’m proud to say that I’ve continued my work with SCORE here in Knoxville.
In addition to this page, I encourage you to check out my page about SOFTRITE Technology to see how I’ve been able to help my clients, and see what a few of them think of the experience they had with us. If you think my message resonates with you and I could be of help, please click the link to SCORE below and a request a meeting with me. Like I mentioned above...it's all free!